FAQ

Q: Do your casual and soft-soled shoes follow U.S. standard sizing? How to choose the right size?


A: Yes, all our footwear follows U.S. standard sizing guidelines. To choose the right size:

  • Refer to the detailed size chart on each product page, which includes foot length, width, and insole length measurements.
  • Soft-soled Shoes: For orthopedic styles with thick memory foam insoles, we recommend sizing up by 0.5 if you have wide feet or high arches, as the insole may take up extra space. For indoor soft-soled slippers, choose your regular size for a snug, supportive fit.
  • Casual Shoes: Slip-on styles typically have a flexible fit and run true to size; lace-up casual sneakers can be adjusted for width, so stick to your regular size.
  • Contact our customer service team with your foot measurements for personalized recommendations, especially if you need orthotic-compatible soft-soled shoes.

Q: What materials are your casual and soft-soled shoes made of, and are they comfortable for long walks?


A: We use high-quality, comfort-focused materials that meet U.S. safety standards, designed for all-day wear:

  • Soft-Soled Shoes: Insoles are made of memory foam, latex, or orthopedic foam for pressure relief and arch support; uppers use breathable fabrics (e.g., cotton, mesh) or soft leather for flexibility. Outsoles are made of non-slip rubber or EVA foam for shock absorption—perfect for long walks, standing work, or daily wear.
  • Casual Shoes: Canvas or mesh uppers for breathability; rubber or foam outsoles for lightness and slip resistance; padded collars and tongues for ankle comfort. Our casual shoes are ideal for errands, walking, or casual outings.

Q: How to clean and maintain casual and soft-soled shoes?


A: Follow these material-specific care guidelines to extend product lifespan:

  • Soft-Soled Shoes with Memory Foam Insoles: Remove insoles and hand-wash with mild detergent; air-dry away from direct sunlight (avoid high heat, which can damage foam). Wipe uppers with a damp cloth; do not machine wash.
  • Canvas Casual Shoes: Machine wash in cold water on a gentle cycle (remove laces and insoles first); air-dry to prevent shrinking. Do not bleach or tumble dry.
  • Leather Casual/Soft-Soled Shoes: Wipe with a damp cloth; apply leather conditioner every 2-3 months to prevent cracking. Avoid exposing to water or extreme temperatures.

Q: Do you offer bulk purchase discounts for healthcare facilities or businesses?


A: Yes. We offer tiered discounts for bulk orders of casual and soft-soled shoes, with additional benefits for healthcare, hospitality, and education sectors:

  • 20-49 units: 15% off retail price + free standard shipping + custom labeling options.
  • 50-99 units: 25% off retail price + free expedited shipping + bulk packaging + orthotic insole upgrades for soft-soled shoes.
  • 100+ units: 35% off retail price + dedicated account manager + priority production (for customized items) + free shipping nationwide.

Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I exchange a product if the size is incorrect or the fit is not as expected?


A: Yes, provided the product is unworn/unused, with original tags and packaging intact, and the exchange is initiated within 30 days of delivery. You will need to request an RA number from customer service, return the incorrect item, and we will ship the replacement item free of charge via standard shipping. You are responsible for the return shipping cost unless the size error was due to our mistake (e.g., wrong size shipped). We recommend checking size charts and customer reviews carefully before purchase to minimize exchanges.